Don't be a victim of diversion
What is diversion?
Products sold by unauthorized retailers or sites are referred to as ‘diverted’ products. Diverted products are reaching consumers through unknown channels of distribution. Murad products are only sold at national retailers such as Sephora, Ulta and Nordstrom, as well as professional spa locations. You can find an authorized list of retailers at our spa locator.
What are the risks?
Diverted products can be counterfeit, old or expired, diluted or filled with unknown substances – the bottom line is they may not be safe to use. If you buy our products at unauthorized retailers, we cannot guarantee that it will perform as advertised and tested. Contaminated or counterfeit products could cause adverse reactions such as irritation or infection.
Murad does not offer a manufacturer’s limited warranty and cannot vouch for the authenticity of products purchased from anyone who is not an authorized dealer. The warranty, if any, on Murad products is not valid if the products have been purchased from an unauthorized dealer. The warranty, if any, is also not valid on Murad products that have defaced seals or otherwise tampered packaging.
Look for Our Seal of Authenticity
Beginning January 1, 2009, authentic Murad products bear a seal with a state of the art, currency grade hologram. When tipped, three patterns composed of elements of the Murad logo will be visible on the seal. To avoid counterfeit goods and to enjoy the safety, quality and performance of Murad products, always look for the Murad seal. Please avoid Murad products that have defaced seals or otherwise tampered packaging.
What is Murad doing to fight diversion?
Murad employs a task force that monitors known channels of distribution and pursues legal action against diverters. We regularly monitor suspected diverters and utilize advanced tracking systems to trace diverted products back to their original source.
You can help Murad by reporting unauthorized resellers to firstname.lastname@example.org
Murad is not able to identify all persons and companies who claim to be authorized Murad dealers. Murad has been able to identify the following companies who are NOT authorized Murad dealers: